Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 27, 2020 at 11:16 pm #164677
    cherylbaez
    Participant

      Having issues where guide will not load at all in Retail.  I can see the button, but no mini map, arrow, or guide.  I have tried the /dugi reset command and that didn’t work.  Sometimes I can get it to change to essential mode and then back to guide mode and it will work, but the last 2 days even that was a failure.  Here is a screenshot and I’m up for any suggestions.  I haven’t played retail in a LONG time, so I searched the forum and didn’t find anything like this.  I’m on a Mac.    The Loading Dugi guides 2% has the wheel constantly turning and will not allow me to select a guide.  I’ve been on for about 10 minutes when I took this screenshot.

      July 27, 2020 at 11:18 pm #168129
      cherylbaez
      Participant

        OH, I have completely deleted the files from my HD and reinstalled.  Didn’t change anything.

        July 28, 2020 at 8:16 am #170626
        Ozzi
        Participant
          First try /dugi fix and log out of game to the character select screen and then log back in. If it does the same thing then do the following:
          Use the latest Dugi Installer, click on Settings and then click on Repair, after repair is complete, click on Okay. Check your log-in details (dugiguides.com Username & Password) and click on Okay. Click Reinstall if the guide does not automatically install the latest update.
          July 28, 2020 at 10:42 pm #168130
          cherylbaez
          Participant

            Thanks Caluril!  I tried the /dugi fix and that didn’t work.  Then I clicked on repair and it totally wiped my retail install and I had to reinstall it.  That didn’t fix the problem either.  Still got the same error window popping up every time I did anything.   I checked Classic and it is working perfectly.   Any other suggestions?  Pic includes the error window.  

            July 29, 2020 at 7:46 am #168132
            Dugi
            Keymaster

              Hi it’s likely that you’re still using an older version of the addon, can you double check that in the in-game addons menu which version you’re using.  

              1. try deleting the addon completely by deleting the folder WoWInterfaceAddOnsDugisGuidesViewerZ
              2. confirm in the game that the addon is gone
              3. then reinstall. 

              July 30, 2020 at 4:16 pm #168134
              cherylbaez
              Participant

                Thanks Dugi.  Turns out that somehow a version of the retail guide was saved onto my HD as a system file.  I can’t seem to delete it (my mac tells me I don’t have permission and I can’t get that changed) and it was defaulting to that version.  It is only the retail side – so I deleted and am installing WoW in hope that it will stop using that “system directory” and use the correct path to my removable HD.  

                August 12, 2020 at 6:15 am #168138
                Gollem
                Participant

                  If you still have the same problem, consider trying this:
                  https://www.cnet.com/news/mini-tutorial-force-deleting-stubborn-or-problematic-files-in-mac-os-x/

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