• This topic has 8 replies, 5 voices, and was last updated 4 years ago by Dugi.
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  • #164720

    Hi!  I am having an issue with the in-game guide.

    I paid for the full guide (monthly subscription), but in game NONE of the advanced options purchased are available in game.  Only the basic version.  (For example, the achievement guide literally only has the winterspring gind from Classic, starting at lvl 55.  I bought the guide for the BfA Pathfinder achievement)

    My active subscriptions are:

    • Dugi In-Game Guides WoW Retail next bill 11/12/20 
      All in one package for both Alliance & Horde Leveling, Loremaster, Dungeons, Gear, Dailies, Events, Achievements, Professions, Reputations, Titles
      Includes All Patch & Expansion Updates
    • WoW Leveling
      Includes WoD Updates
    • WoW Lore & Dungeon
      Includes WoD Updates
    • Extra Tracking ModuleThis will add extra tracking on your map for achievements, rare npcs & pets.
    • NPC Journal ModuleThe NPC Journal Module add 5 new guides in a new journal format. Elites, Mounts, Pets Bosses and Followers

    #168253
    Dugi
    Keymaster
      1. Load the Dugi installer
      2. Click on the settings and enter your DugiGuides Username (not email) and Password
      If it doesn’t say “Welcome, username” then you have entered the incorrect credentials, make sure username and password is correct. 
      4. Click Reinstall (after a new purchase)
      #168257
      flieger83
      Participant

        Hi Dugi!

        I have a worse problem. I get the correct welcome, everything seems to have loaded, but I don’t get a chance to set the guide for my area as I get a LUA failure almost instantly and it keeps coming back.

        I don’t know if this is a “guide” problem or ?  I have nothing else running.  Does the following mean anything to you?

        Thank you!

        Message: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field ‘Number’ (a nil value)
        Time: Mon Oct 19 21:45:21 2020
        Count: 2
        Stack: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field ‘Number’ (a nil value)
        [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:356: in function `SetupAutoGuidePOIButton’
        [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:993: in function <InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:817>
        [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:1361: in function `PopulateSmallFrame’
        [string “@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua”]:1908: in function `UpdateSmallFrame’
        [string “@InterfaceAddOnsDugisGuideViewerZGuides.lua”]:7058: in function <InterfaceAddOnsDugisGuideViewerZGuides.lua:7055>
        [string “@InterfaceSharedXMLC_TimerAugment.lua”]:16: in function <InterfaceSharedXMLC_TimerAugment.lua:14>
        Locals: self = <table> {
         PlayFlashAnimation = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1549
         OnEnter = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1488
         Enable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1859
         GetPOIButtonByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:300
         StatusFrame_GetDescriptionText = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:703
         IterateActiveStatusFrames = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:469
         OnDragStart = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1508
         OnHeader_Expand = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:228
         OnClick = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1291
         AddTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1715
         loaded = true
         OnDragStop = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1515
         SmallFrameBkg = SmallFrameBkg {
         }
         tabs = <table> {
         }
         stepOriginalOnLeave = <function> defined *:OnLeave:1
         Show = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:236
         ShowTabMenu = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1618
         name = “SmallFrame”
         Initialize = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:438
         stepOriginalOnEnter = <function> defined *:OnEnter:1
         GetQuestName = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:809
         collapsed = false
         Disable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1865
         Unload = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1991
         GetActiveTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1758
         StartFrameTransition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1848
         FlashFrame = <unnamed> {
         }
         OnHeader_Collapse = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:222
         UpdateAutoGuideIcons = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:273
         tabsBox = <unnamed> {
         }
         GetPOIIndexByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:295
         UpdateSmallFrameHeader = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:141
         SetupAutoGuidePOIButtonHighlight = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:308
         PopulateSmallFrame = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1317
         CheckButton_OnEvent = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1371
         UpdateProgressBarPosition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1574
         InitializeTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1779
         ObjectiveFrameDugiBkg = ObjectiveFrameDugiBkg {
         }
         OnLeave = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:149
        #168258
        Dugi
        Keymaster

          flieger83 said:
          Hi Dugi!

          I have a worse problem. I get the correct welcome, everything seems to have loaded, but I don’t get a chance to set the guide for my area as I get a LUA failure almost instantly and it keeps coming back.

          You still need to update the addon, check your install path is correct and reinstall 

          #168260
          flieger83
          Participant

            Hmm…I’ll try, thank you!

            #168261
            stormalong
            Participant

              I have that same error, just reinstalled as well. 

              Message: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field 'Number' (a nil value)
              Time: Fri Oct 23 22:17:33 2020
              Count: 1
              Stack: InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:356: attempt to index field 'Number' (a nil value)
              [string "@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua"]:1361: in function `PopulateSmallFrame'
              [string "@InterfaceAddOnsDugisGuideViewerZSmallFrame.lua"]:1908: in function `UpdateSmallFrame'
              [string "@InterfaceAddOnsDugisGuideViewerZGuides.lua"]:7058: in function <InterfaceAddOnsDugisGuideViewerZGuides.lua:7055>
              [string "@InterfaceSharedXMLC_TimerAugment.lua"]:16: in function <InterfaceSharedXMLC_TimerAugment.lua:14>

              Locals: self = <table> {
              PlayFlashAnimation = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1549
              OnEnter = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1488
              Enable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1859
              GetPOIButtonByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:300
              StatusFrame_GetDescriptionText = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:703
              IterateActiveStatusFrames = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:469
              OnDragStart = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1508
              OnHeader_Expand = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:228
              OnClick = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1291
              AddTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1715
              tabs = <table> {
              }
              OnDragStop = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1515
              SmallFrameBkg = SmallFrameBkg {
              }
              stepOriginalOnLeave = <function> defined *:OnLeave:1
              stepOriginalOnEnter = <function> defined *:OnEnter:1
              Show = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:236
              ShowTabMenu = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1618
              name = "SmallFrame"
              Initialize = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:438
              loaded = true
              GetQuestName = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:809
              collapsed = false
              Disable = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1865
              Unload = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1991
              GetActiveTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1758
              StartFrameTransition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1848
              FlashFrame = <unnamed> {
              }
              OnHeader_Collapse = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:222
              UpdateAutoGuideIcons = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:273
              tabsBox = <unnamed> {
              }
              GetPOIIndexByQuestID = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:295
              UpdateSmallFrameHeader = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:141
              SetupAutoGuidePOIButtonHighlight = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:308
              PopulateSmallFrame = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1317
              CheckButton_OnEvent = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1371
              UpdateProgressBarPosition = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1574
              InitializeTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1779
              ObjectiveFrameDugiBkg = ObjectiveFrameDugiBkg {
              }
              OnLeave = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1495
              initialized = true
              UpdateTabs = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1647
              SetGuideForTab = <function> defined @InterfaceAddOnsDugisGuideViewerZSmallFrame.lua:1768
              Init = <function> defined @Interfac

              #168266
              Dugi
              Keymaster

                I have that same error, just reinstalled as well. 

                You still need to update the addon, check your install path is correct and reinstall. 

                Check that you have the latest update by checking in the addons menu. 

                Do this to confirm that you have updated. 

                1. Delete DugiGuidesViewerZ folder in your WoW/Interface/Addons folder
                2. Enter the game and confirm that dugi is gone from the addon menu 
                3. Reinstall 

                #168269
                bknumber1
                Participant

                  I have reinstalled, I get the welcome bknumber1, all my products are listed, guide still doesn’t show up in game.  It’s loaded and I have the DG icon, but no arrow or guide selection interface.  

                  #168272
                  Dugi
                  Keymaster

                    Click on the DG icon and make sure its in Gold mode 

                    if you can’t switch to Gold Mode then it’s likely you have the twitch/curse guide-less version installed.  

                    Make sure you set it to ignore with your Twitch installer and reinstall only with Dugi

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