I bought the retail guide for the monthly fee yesterday using my ipad. I just logged into my level 55 pally and a message came up saying “Player Level 55 guide not installed” in white.
You did state that I didn’t need to buy the extra Shadowlands guide when I asked the other day so I wonder what’s going on.
I used the manual install as Mac OS Big Sur wouldn’t accept the automatic install – said it wasn’t up to date.