[spyderman]

is there now a monthly fee or as a loyalty player do I still get it all with the addons bought 

[Dugi]

It shouldn’t say trial. Make sure you enter the correct username (not email)  and password.

[mgibbons62]

I have the same dam thing and I loaded it as well and sent you screen shots WHATS GOING ON!!!

[Dugi]

mgibbons62 said:

I have the same dam thing and I loaded it as well and sent you screen shots WHATS GOING ON!!!

you didn’t enter the correct username and password. it’s simple please do that first. 

[mgibbons62]

I did enter the correct user name & passwod

[mgibbons62]

DUGI,

So what I did was since I was in my profile I changed my password uninstalled DUGI GUIDES removed all files located on the C: drive under addons removed them as well and reinstalled it did a complete shutdown on my system and WHALA!!!

I now have access to all my programs.

DUGI May I suggest that when you are responding to your CUSTOMERS!!! that you give them the courtesy of answering their questions fully and completely with in-depth detail how to proceed and fix their issues. Your 1 line response does not help in fixing the issue such as mine which after almost 2 days of me trying to get this to load. I finally got it to work. The Username & Password I had was correct to get access to my account but I did a complete password change.

[Dugi]

I don’t believe you, uninstalling, removing or whatever have nothing to do with it.  In the end you finally entered the correct username and password and it worked. 

[Author]

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